Returns and Refund Policy

Effective Date: 6 August 2025
Last Updated: 6 August 2025

Your satisfaction is important to us. This Returns and Refund Policy explains the conditions under which items can be returned and how refunds are handled.

1. Return Eligibility

You may request a return if:

• The rug is unused, unwashed, and undamaged

• It is returned in the original packaging

• You initiate the return within 7 days of delivery

2. Non-Returnable Items

We do not accept returns for:

• Customized or modified rugs

• Clearance or final sale items

• Rugs damaged due to misuse, negligence, or improper care after delivery

3. Return Process

To request a return:

1. Email us at contact@rugs2world.com within 7 days of delivery.

2. Include your order number, reason for return, and photos if the item is damaged or incorrect.

3. Once approved, we’ll provide the return shipping address.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item was incorrect, defective, or damaged upon delivery.

• We recommend using a trackable shipping method.

5. Refunds

• Refunds are processed within 5–10 business days after we receive and inspect the returned item.

• Refunds will be issued to the original payment method.

• Original shipping charges are non-refundable, unless the return is due to our error.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered:

• Contact us within 48 hours of delivery.

• Include your order number and clear photos of the issue.

• We will arrange a replacement or issue a full refund.

7. Order Cancellations

• Orders may be canceled within 12 hours of placement if not yet shipped.

• Once the rug is dispatched, cancellations are not guaranteed.

8. Policy Updates

We may revise this Returns and Refund Policy at any time. All updates will be posted here with a new effective date. Your continued use of the site after changes means you accept the new terms.

9. Consent

By placing an order on our website, you agree to this Returns and Refund Policy.

10. Contact Us

For any return or refund inquiries, please contact:
contact@rugs2world.com